QUALITY MANAGEMENT AUDIT SCHEMES IN SUSTAINABLE URBAN MOBILITY - LEARNING FROM EU EXPERIENCE

Abstract

This paper reviews the approaches of major European Union (EU) initiatives on Quality management (QM) and sustainable urban mobility. The focus is on QM audit schemes used for sustainable urban mobility planning. Based on the gathered body of knowledge major signposts for urban mobility planners and practitioners are summarized. The paper also demonstrates how the EU experience served as a baseline for benchmarking the Serbian road traffic safety system from the perspective of work of the most relevant institutions.