E-government and reorganization procedures for better quality and faster serving citizens : master thesis

Abstract

E-Government is nowadays one of the fastest growing sectors of the new economy, as it provides information services and transactions between the government and the citizens of a country. The results of the introduction of this technological revolution are now visible to every citizen, which consist of the daily settlement with public services. Investigations have been made, after the entrance of e-Government in the stronger economies in the world and have shown that technological support of governments have significantly strengthened productivity in the public sector, which operates more efficiently and with greater transparency against corruption. At the same time, the sense of ordinary citizens for dealing with public services has been improved. The thesis refers to the ways in which e-Govemment helps achieving better quality and means for faster serving towards citizens by using reorganization procedures.