The Effect of Workload on the Job Stress of Nurses in Outpatient Care Unit of Public Hospital Surabaya, Indonesia

Abstract

Nurses is one of profession who have high risk to suffered of job stress. Public hospital Surabaya is hospital which is teaching hospital type and as a reference hospital healths program from government of National Health Insurance in Surabaya city. The effect of this conditions are increase number of patients and nurse's workload. This case also increasing the opportunity of risk nurse to job stress. This study aims to assess the prevalence of job stress among nurse in outpatient unit and to investigate the correlation between job stress with individual factors and workload. This study is quantitative research with cross- sectional design, study was conducted during January 2017 and the respondents were recruited by using a total population were 26 nurses. Technique of data collection was based on questionnaire and callorimeter to measure a physical workload. To know the level of influence of each risk factor on the job stress at nurse in outpatient unit then conducted with frequency distribution, and crosstab, then analyzed with the test of logistic regression. The results of the analysis showed no influence significant between the age, gender, physical workload with job stress. The result of logistic regression showed that there is significant relation of mental workload. Based on result showed mental workload is the dominant factor that influence the job stress. The odds of which is 39,539 times higher at nurses who have major mental workload. Based on these results need efforts to increase cooperation among a nurse with others unit which is related units to work system becomes an effective and efficient, to improve the social support among the co-worker, and to improve the commitment of all staff in the hospital to be more punctual on performing their duty.