Open Access BASE

SALT: A semantic adaptive framework for monitoring citizen satisfaction from e-government services

In: Expert Systems with Applications

Magoutas, B; Mentzas, G

Open Access

Abstract

In this paper we present and evaluate an adaptive, semantic-based framework for monitoring citizen satisfaction from e-government services. The framework has been realized in a system (SALT) which captures the citizen behavior and applies three axes of adaptation: based on previously gathered data from the citizen through questionnaires, based on problems encountered by the citizen and based on metadata of the pages visited by the citizen. The comparative evaluation to a similar but static approach, gives evidence to our hypothesis that the proposed framework brings added value to both citizens and public administrations. (C) 2009 Elsevier Ltd. All rights reserved.

Eintrag zu einer Literaturliste hinzufügen

Problem melden

Wenn Sie Probleme mit dem Zugriff auf einen gefundenen Titel haben, können Sie sich über dieses Formular gern an uns wenden. Schreiben Sie uns hierüber auch gern, wenn Ihnen Fehler in der Titelanzeige aufgefallen sind.