Blockchain technology in the area of e-Governance – Guidelines for implementation

Open Access

Abstract

Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management ; The perception of the public administration among society is widely associated with the area before the digital age and the information revolution: Less efficiency, less democratic, partially transparent, majorly bureaucratic, insufficient service quality, and slow responsiveness. Driven by information and communication technologies, there is an urgent need for disrupting the public sector to improve government decisions, increase the trust of citizens and their participation possibilities as well as enhance government accountability and transparency. The blockchain as a novel and innovative technology with its underlaying technological concept provides a plausible solution to reinvent the public administration processes and transactions with other governments, businesses, or citizens. This dissertation follows a design science research approach to apply multiple analytical methods and perspectives to create an artifact. The type of evidence within this methodology is a systematic literature review, with the goal to attain insights into the current state-of-the-art research of blockchain technology in the area of e-Governance. Additionally, proven best practices from the industry are examined in depth to further strengthen the credibility. Thereby, the systematic literature review shall be used to pinpoint, analyze, and comprehend the obtainable empirical studies and research questions. This methodology supports the main goal of this dissertation, to develop and propose evidence-based practice guidelines for the implementation of blockchain technology that can be followed by the public administration.