Evaluating ERP Implementation Project: The Case of on ERP Implementation, at the United Nations Economic Commission for Africa

Open Access

Abstract

The purpose of this study was to evaluate Enterprise Resource Planning (ERP) implementation against selected critical success factors. The implementation of Umoja, an ERP adopted recently by the UN, at the United Nations Economic Commission for Africa was evaluated against three selected critical success factors. The research focused and discovered that effective project management, change management and training are critical factors that influence successful implementation of an ERP. To address this study, a case study was employed with both quantitative and qualitative approaches. Yamane sample calculating technique was used to calculate sample size. The total sample size engaged for this study is 133 which included transactional end users of the new ERP system, Umoja, at UNECA. Regression was used to analyze the quantitative data obtained through questionnaire. Qualitative data was also analyzed. Moreover, data validity and reliability tests were also made. The findings of the study indicate that ERP implementation success at the United Nations Economic Commission for Africa when evaluated against critical success factors was not adequate as measured by the process experts of the system in the organization. The study then concluded that organizations should identify and outline critical success factors applicable in their area of expertise for implementing ERP successfully. The study recommended improvements in the areas of project management, change management and training be made in the organization to continue the successful utilization of the ERP as well as for future related project implementations of Umoja. In addition, the study directed future works to be conducted on Critical Success Factors not covered in the study as well as ERP implementations in big organizations