Digital government: managing public sector reform in the digital era
In: Routledge masters in public management
Introducing and positioning digital government -- The contribution of digital technologies and data to societal change -- Different theories and perspectives on digital government -- The service state -- Open and transparent government -- Smart government -- Participatory democracy and public engagement -- Citizen identity, privacy, ethics and security -- Digital citizenship -- Digital government strategy, leadership and governance -- Conclusions: Managing institutional innovation and digital governance.