TY  - JOUR
TI  - Service modularity in e-learning programs: an analysis from the perceived usefulness perspective
AU  - Sorkun, Metehan Feridun
AU  - Yurt, Oznur
AU  - Hsuan, Juliana
PY  - 2022
PB  - Emerald
LA  - eng
AB  - PurposeThis study investigates the effects of service modularity on the perceived usefulness (PU) of e-learning programs through the perceived ease of use (PEoU) and service customization.Design/methodology/approachStructural equation modeling was used to test four hypotheses with survey data from 517 undergraduates in Turkey.FindingsResults show that service modularity affects the PU of e-learning programs through the PEoU. Service customization negatively moderates the effect of service modularity on the PEoU, but positively moderates the effect of the PEoU on the PU of e-learning programs.Practical implicationsThis study offers insights that support the decisions of policymakers and higher education institutions on how to design appealing e-learning programs cost-effectively.Social implicationsThis study reveals the determinants of the PU of e-learning, which could support the democratization of access to higher education in emerging countries where barriers to higher education are relatively greater than in developed countries.Originality/valueThe concept of service modularity is explored in the e-learning context from the students' perspective. This study shows that the standardized interfaces across course modules increase the PU of e-learning programs by improving the ease of use. It also shows, interestingly, that service customization, enabled by modularity, is not always appreciated by service consumers, because of the potential extra effort demanded in communicating their unique needs to service providers.
UR  - https://doi.org/10.1108/ijopm-09-2021-0598
DO  - 10.1108/ijopm-09-2021-0598
T2  - International journal of operations & production management
VL  - 42
IS  - 5
SN  - 1758-6593
SN  - 0144-3577
SP  - 637-660
UR  - https://www.pollux-fid.de/r/cr-10.1108/ijopm-09-2021-0598
H1  - Pollux (Fachinformationsdienst Politikwissenschaft)
ER  -