Intercultural Communication in the Chinese Workplace

Cover -- Contents -- List of Figures and Tables -- Acknowledgements -- Transcription Conventions -- 1 Introduction -- 1.1 A problematic meeting -- 1.2 Studying intercultural communication in the workplace -- 1.3 Studying relational strategies in the Chinese workplace -- 1.3.1 Politeness, rapport, or relational strategies -- 1.3.2 Scope of study of politeness strategies -- 1.3.3 Face as the motivating force? -- 1.4 Goals of the study -- 1.5 Methodology and data collection -- 1.6 Structure of the book -- 2 The Multi-Level Model: The Analytical Framework

"China's sharp economic growth at the beginning of the twenty-first century has resulted in an increasing number of people from the other countries moving to work in China. This inevitably highlights the cultural differences that are apparent between China and other global workplace cultures. This book proposes a new theoretical and methodological approach to the investigation and explanation of intercultural differences in conflict management strategies and relational (politeness) strategies in workplace settings, taking the Chinese workplace as its focus. Drawing upon social psychology, sociolinguistics and discourse analysis, the book analyses various types of data such as recordings of meetings, participant interviews, organizational documents and emails to offer a new research approach that has relevance for researchers and scholars of intercultural communication globally"--